Refund policy
-
Our Return Policy constitutes the following information.
- That upon placing an Order, you agree and understand our policies and accept them in full.
- That you agree to inspect your order upon pick-up or within 72 Hours of receiving your order for missing items or damages, else you may not be able to receive free replacements.
- That you must contact American Adventure Lab (AAL) prior to sending back any orders. Items or Orders sent back without consent will be rejected and returned to sender.
- Authorized returns are subject to a 20% Restock Fee.
- The cost of powder-coating is non-refundable, as it is rendered by a 3rd party contractor, who has been paid for the service in the cost of your items.
- Powdered Items that use Custom Colors are non-returnable and non-refundable.
- The purchaser must cover their own shipping of any and all returned items, unless otherwise noted or expressed by AAL.
Refunds and Cancellations
If you decide to cancel your order, or are to expect a refund of any kind, the following is the information regarding refunds and store credits.
Refunds
Cancellations- All refunds may take between 5 and 7 business days to process.
- Refunds on Returns are subject to partial withholding, in the event a return has the follow issues or criteria:
- Is partially received or missing items,
- Received damaged by the Customer or Customers Shipping,
- Was visibly used or has marks from being installed or,
- Is a product that was requested to be powder coated.
- Refunds will be issued to the original Payment Method and cannot be changed.
- The order must not have been shipped.
- Cancelled items will have a 15% Cancellation Fee.
- Orders at the Powder Coating Stage will not have their Powder Coating cost refunded, as the service is already being rendered by the contractor.
-
Note on Powder Coated Items
please read here for any powder-coating related information
Items powder coated in “Custom Colors”, are herein defined as:
“Colors not listed on the product’s page and/or are natively selectable colors on it, or is a color provided by a customer.”
- If you order “Custom Colors” on a product, we will not accept a return or exchange.
- Once you order a “Custom Color” it cannot be changed to another color.
- Powder coating costs CANNOT be refunded, as the fee is for the service rendered by a 3rd party contractor. This applies after the product has been sent to be powder coated, which typically is done within 2-4 days after ordering the item.
- For all powder coated items returned, any damages or scratches that clearly and noticeably indicate the product was attempted to be installed, will be rejected and returned to the customer.
- To change any item to a “Custom Color” after it has been sent to powder coating, there will be a Variable Difference Fee to change it. (This means the difference in cost between the items from RAW to their respective cost of the color.)
Warranties:
All warranties necessitate the consumer to assume responsibility for shipping expenses, encompassing the associated costs of carrier services facilitated by UPS or USPS.
Warranties will require the consumer to send in pictures and/or videos of the product in question along with the original order number for the team to diagnose the issue and determine a resolution.
Product warranties are non-transferrable from the original purchaser.
Powder Coated Items Warranty
-
- Warranty Period: The warranty period for all powder-coated items is 6 months from the date of purchase.
- Coverage: This warranty covers any manufacturing defects found within the specified warranty period. Defects arising from normal wear and tear, misuse, accidents, or unauthorized modifications are not included in the warranty coverage.
- Exclusions: The warranty does not cover any damages incurred due to improper handling, storage, or transportation. Any damage caused by failure to follow the recommended guidelines for use, including not tying down gear properly will not be eligible for warranty claims.
- Claim Process: To claim the warranty, customers must provide the original proof of purchase. The company reserves the right to assess the nature of the claim and determine whether the issue falls within the warranty coverage. If the claim is deemed valid, the company will repair or replace the defective item at its discretion.
- Limitations: This warranty is non-transferable and only applies to the original purchaser of the product. The warranty is void if the item has been tampered with, altered, or modified in any way.
- Disclaimer: The company shall not be liable for any incidental or consequential damages arising from the use or inability to use the product covered by this warranty.
RAW/Unfinished Items
Please also see the Raw/Unfinished section of “Caring for your Product” for more details on Raw Materials.
Raw/Unfinished Items do not have a warranty, as they are considered to be “As Is” from when you accept your order upon delivery/pick-up.
You assume full responsibility of your items once you accept a Raw/Unfinished Order.
Once you accept a Raw/Unfinished Item from delivery,
- You may return Raw/Unfinished Items, but they are not allowed to be exchanged for other Raw/Unfinished Items.
- You MUST email pictures of damages to Support. If item was damaged in shipping, we consider replacements or refunds at our discretion.
- If you are unsatisfied with a Raw/Unfinished item, you may request a return or asked to have a powder coated variation of your item. You will be responsible for the cost difference and shipping should you choose that option. This is not Guaranteed and is subject to approval by AAL.
Items Not Made by AAL
Any Items that are sold but not made by AAL do not have a warranty through us.